Thanks for purchasing our products at www.purcell-bio.com, operated by PurCell Bio, Inc. 

For any items to be eligible for a refund, you have to return the item you have purchased from us within 7 calendar days of purchase. The item must be unopened and in its original condition. Contact us to get a shipping label at +1 (406) 206 – 3004 or support@purcell-bio.com. Note that the customer pays return shipping. 

If our product arrived damaged, please contact us right away and we will send a free replacement. 

If anything is unclear, or you have questions, please call us at +1 (406) 206 – 3004, where a live person will answer the phone. Alternatively, you can also send us an email at support@purcell-bio.com.